Harcourts Prime Properties

Multiple customers report that staff, especially Sarah and Zach, are consistently responsive via text, calls, and emails, and that maintenance issues are addressed promptly. However, some reviewers note poor communication and delayed responses after lease termination.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One reviewer alleges that Harcourts Prime Properties misled applicants about credit situations, collected credit check fees without full transparency, and did not refund unused fees as required by the new law. No supporting positive reviews on this topic were found.

Source: 1 of 8 reviews • Confidence: low (single conflicting claim)

One review indicates that Harcourts Prime Properties informed a first-time renter applicant that they do not rent to first-time renters unless a strong co-signer is provided, after the application fee was paid.

Source: 1 of 8 reviews • Confidence: medium (specific incident)

Several reviewers praise the cleanliness of properties at move-in and the quick resolution of post-move-in issues by staff like Sarah. Conversely, one reviewer claims excessive move-out cleaning charges and unfair post-lease billing, while another reports unresolved maintenance issues during occupancy.

Source: 4 of 8 reviews • Confidence: medium (mixed evidence)

Overall, satisfaction is split: five of eight reviewers gave high ratings, highlighting excellent customer service and reasonable pricing, while three expressed significant dissatisfaction due to perceived dishonesty, poor communication after lease end, and unfair financial practices.

Source: 8 of 8 reviews • Confidence: medium-high (recurring theme)