Healthpointe Colton

Multiple customers highlight the professionalism and kindness of the office staff, noting that Grace handled an insurance issue efficiently and that front-desk staff like Mariana M. and manager Alma are efficient problem-solvers. However, several reviews mention difficulties reaching staff by phone and last-minute appointment cancellations.

Source: 5 of 8 reviews • Confidence: medium-high (explicit mention)

• Staff praised for problem-solving and clear communication
• Issues with phone availability and appointment changes reported

Five of eight reviewers express high satisfaction with specific physicians—Dr. Katz for orthopedic consultation, Dr. Del Campo for attentive care, and Dr. Gernes for valuable insights. Conversely, one review criticizes Dr. Chappel for poor communication and another condemns Dr. Fritz for minimal interaction and lack of examination.

Source: 5 of 8 reviews • Confidence: medium (recurring theme)

• Positive feedback on Dr. Katz, Dr. Del Campo, and Dr. Gernes
• Negative feedback on Dr. Chappel and Dr. Fritz

One review notes that Grace successfully resolved an insurance matter, keeping the patient informed. Another criticizes the clinic for charging a $70 administration fee with private insurance, switching to cash payments, and imposing high visit costs. Additionally, a patient reports that their private insurance was no longer accepted without prior notice.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

• Grace handled insurance issue effectively
• Charges and insurance changes reported as problematic

Several reviews mention long wait times and scheduling difficulties, including a patient who waited two months for medication approval and another who experienced last-minute appointment cancellations leading to lost work days.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Wait times for medication and appointments criticized
• Appointment cancellations and rescheduling delays noted