Hedy C Loa, MD
Location
1131 W 6th St #150, Ontario, CA 91762
Photos
What reviewers say
Patients praise Dr. Loa's care but frequently report long waits, unresponsive staff, and delayed follow-ups.
Themes summarized from customer reviews (sample of 8)
How would you describe the wait times at Hedy C Loa, MD?
Multiple customers report excessively long waits, often exceeding two hours, even for routine appointments or tests. One reviewer noted waiting over two hours for a TB test, while another mentioned waiting on hold for extended periods.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
- Wait times often exceed appointment times.
Is Dr. Loa considered a caring and knowledgeable physician?
Several reviewers describe Dr. Loa as a very good, patient, and kind doctor who provides thorough care. One reviewer has known her for a long time and praises her attention to their mother's health.
Source: 2 of 8 reviews • Confidence: medium-high (positive testimonials)
What are common complaints about the office staff?
Multiple customers criticize the staff as rude, incompetent, and unorganized. Issues include forgotten appointments, delayed referrals, and failure to return phone calls, even after leaving voicemails.
Source: 5 of 8 reviews • Confidence: high (recurring theme)
- Staff often fails to follow up on referrals or return calls.
How reliable is follow-up communication from Dr. Loa?
Several reviews mention poor follow-up, with patients unable to reach Dr. Loa or her assistant despite repeated attempts. One patient waited weeks without a callback, leading them to seek urgent care elsewhere.
Source: 3 of 8 reviews • Confidence: medium (limited evidence)
- Follow-up calls often delayed or never made.
Do any reviewers recommend continuing to use Hedy C Loa, MD?
One reviewer highly recommends Dr. Loa for her care but acknowledges the long waits. However, most reviewers advise against using the office due to staff inefficiency and delayed responses.
Source: 2 of 8 reviews • Confidence: medium (mixed opinions)
Ratings
3.1
★★★★★3.128 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Amenities
Planning
Payments
Details
- Plus Code
- 38MH+Q7 Ontario, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJYX2l4Ckyw4ARRfvi5kSeYc4
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