Hemet Auto Air & Repair

Multiple customers report that Hemet Auto Air & Repair quickly and effectively resolved AC issues, describing the service as fast, professional, and thorough. For example, one reviewer praised the prompt resolution of a check engine light, while another highlighted a successful AC repair on a 2014 Chevy Silverado. However, these positive experiences are balanced by several accounts of deceptive practices.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

Several reviewers accuse the shop of deceptive practices, including unnecessary part replacements, cutting lines without consent, and charging for work that was not needed. One reviewer claimed to have been charged over $600 for a power steering pump that did not require replacement, and another reported a car leaking fluid months after an alleged repair. These accounts suggest a recurring theme of overcharging and poor ethics.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

Customer service is described as excellent by some reviewers, with staff being informative, transparent, and patient. However, other reviewers report poor service, including being left on hold for long periods and being hung up on, which negatively impacts the overall experience.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

Mark, the manager, and Alex, who greeted and checked in customers, are specifically praised for their professionalism and helpfulness. Max, the mechanic who worked on a 2014 Chevy Silverado, is also commended for his patience and clear communication.

Source: 2 of 8 reviews • Confidence: medium (specific mentions)