Heritage Victor Valley Medical Group: Big Bear Office

Multiple customers highlight exceptional care from specific providers, noting thoroughness, compassion, and advocacy. Kellie the FNP, Brandy, and Cynthia are frequently praised for their professionalism and patient-centered approach.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviews mention difficulties with staff responsiveness, long wait times on the phone, delayed callbacks, and inefficiencies in scheduling, which detract from the overall patient experience.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Appointment scheduling can take 3-4 hours due to phone hold times and delayed callbacks.
• Front office staff competence is criticized for causing appointment mismatches.

One review indicates that Dr. Knapik does not see children, and on the day of the visit, no pediatric providers were available, leading to a negative experience for a sick child.

Source: 1 of 8 reviews • Confidence: low (single conflicting report)

Patients consistently express high trust and satisfaction with the medical expertise of providers such as Dr. Steven Knapik and Dr. Horner, praising their knowledge, professionalism, and friendly demeanor.

Source: 3 of 8 reviews • Confidence: high (explicit mention)