High Desert Smiles Dentistry

Several reviewers report concerns about transparency. One patient felt the dentist and staff did not clearly explain why a standard cleaning was skipped and why additional, costly procedures like gingival scaling and a CBCT scan were recommended without sufficient justification. In contrast, multiple customers praise the detailed treatment plans and thorough explanations provided by Dr. Emy Bautista and the staff, noting they receive written plans with insurance costs before any work.

Source: 2 of 8 reviews • Confidence: medium (conflicting themes)

Multiple customers highlight a friendly and professional atmosphere, mentioning courteous staff, comfortable interactions, and efficient service. Specific praise is given to hygienists, Dr. Lee, and oral surgeons for their kindness, clarity, and ability to make patients feel at ease. However, one reviewer expressed disappointment with a doctor's attitude and a poorly fitting denture, indicating dissatisfaction with service quality.

Source: 6 of 8 reviews • Confidence: high (recurring theme)

One review notes unexpected charges for a CBCT scan and gingival scaling despite a PPO-covered cleaning, resulting in additional copays. This contrasts with other reviews that mention clear communication about costs and insurance coverage before procedures.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Several reviewers appreciate the easy online check-in process and the ability to address multiple dental needs (e.g., cleaning and filling) in a single visit, often within a couple of hours. This efficiency is noted as a positive aspect of the overall experience.

Source: 2 of 8 reviews • Confidence: medium-high (positive feedback)