Holiday Inn Diamond Bar - Pomona by IHG

Multiple customers highlight friendly and attentive staff, particularly noting Richard, Marco, Charlotte, and Milaco for their helpfulness during dining and breakfast. Guests often mention the staff's attentiveness and willingness to assist with various needs.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One review reported unacceptable bloodstains on pillows, indicating a hygiene issue that was not promptly addressed. Another guest praised the room as clean and well-maintained. Overall, cleanliness is mixed, with notable concerns about hygiene in one instance.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

One reviewer noted that the price per night was higher than expected, especially given the limited local attractions nearby, and expressed reluctance to pay the same rate again due to wedding constraints.

Source: 1 of 8 reviews • Confidence: low (single instance)

One guest complained about loud housekeeping activities, including blasting music and slamming doors, starting at 7 am and continuing until afternoon, which disrupted sleep. The front desk was unresponsive to the complaint, and late checkout benefits were not honored.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

One reviewer found the breakfast buffet excellent in variety and selection, though slightly pricey at $18.95, making it worthwhile for breakfast enthusiasts. Another guest criticized the breakfast as terrible, requiring a voucher, and noted the need for improvement.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

A guest recommended rooms with a south view for quieter surroundings, overlooking mountains rather than the freeway. Free guest parking is available, and the hotel is noted for its convenient location relative to nearby dining options.

Source: 1 of 8 reviews • Confidence: medium (specific recommendation)