Holiday Inn Resort the Lodge at Big Bear Lake by IHG

Several reviewers reported serious cleanliness and safety concerns, including moldy items, broken glass in windows, boarded-up exits, and a lack of functioning air conditioning. One guest noted a hole drilled through their door, raising privacy and security issues.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Safety issues: broken glass, boarded windows, door hole
• Cleanliness issues: mold, dead bugs, unclean cups

Multiple guests described poor customer service, with rude staff, lack of apologies, and no compensation for issues such as broken TV or water outages. One reviewer noted a manager's aggressive behavior and profanity.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Rude staff and management
• No compensation for service failures

Guests often praised the location, noting its proximity to town, restaurants, and recreational facilities like a bowling alley and swimming pool. The bed comfort and room cleanliness were also highlighted as positives.

Source: 3 of 8 reviews • Confidence: medium (positive feedback)

• Excellent location
• Comfortable bed and clean rooms
• On-site amenities: pool, laundry

Reviews mentioned a prolonged TV outage affecting multiple guests, with no compensation offered. Additionally, a water outage during the stay was reported, with guests not receiving running water until several hours later and no follow-up communication.

Source: 2 of 8 reviews • Confidence: medium (specific incidents)

• TV outage for days with no compensation
• Water outage lasting into the night