Hooves and Paws

Multiple customers report significant shipping delays and lost packages. Several reviews mention orders not arriving by the estimated delivery date, with the store claiming the item was sent but later lost. One reviewer noted a tracking label was created but the package never shipped. These issues suggest unreliable shipping.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

At least two reviews criticize the packaging quality. One mentions a helmet shipped in a ripped black plastic trash bag, and another reports a hedgehog toy arriving damaged due to poor packaging. These indicate subpar packaging practices.

Source: 2 of 8 reviews • Confidence: medium (specific examples)

Several reviewers highlight unresponsive customer service. One customer reported multiple unanswered calls and emails regarding a missing order, while another faced difficulties with a return, alleging the seller did not acknowledge the returned item. These experiences suggest poor follow-up on customer communications.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

Contrasting the shipping and service issues, at least two reviews praise the store for its knowledgeable staff, top-tier products, and competitive pricing. One reviewer, who has shopped multiple times in a week, described the customer service as amazing and the deals as great, indicating positive experiences with product quality and value.

Source: 2 of 8 reviews • Confidence: medium (positive feedback)

Multiple negative reviews accuse Hooves and Paws of dishonesty and price gouging. One reviewer claims the company falsely stated items were in stock on Amazon, while another reports a price increase on a previously ordered item after a refund was issued. These allegations suggest potential issues with transparency and pricing integrity.

Source: 3 of 8 reviews • Confidence: medium (allegations)