Hotel Avenida - Victorville, Hesperia, Apple valley

Multiple reviews mention cleanliness issues, such as dirty rooms, stained towels, and visible pests like cockroaches. Several guests also report safety concerns, including drug activity and a dangerous surrounding area. However, a few reviewers praise the hotel as clean and quiet, noting recent remodeling and helpful managers.

Source: 7 of 8 reviews • Confidence: medium (mixed evidence)

• Safety keywords: drug dealing, homeless, dangerous area
• Cleanliness keywords: dirty, stained, cockroaches, remodeling

Several reviewers describe the front desk staff as rude or aggressive, with instances of demanding deposits and refusing refunds. One guest appreciated a front desk woman's understanding, while another reported the manager being rude and unhelpful.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

• Staff keywords: rude, aggressive, unhelpful

One reviewer who prepaid through hotels.com was told there were no rooms upon arrival at 2:30 AM, leading to an overnight stay elsewhere. The hotel and hotels.com refused to refund the prepaid amount, citing a midnight cancellation policy, which the guest found unacceptable.

Source: 1 of 8 reviews • Confidence: low (single incident)

• Reservation keywords: prepaid, midnight cancellation policy

Guests often mention the area as dangerous, with reports of drug activity and homeless individuals. One reviewer specifically advised against staying due to safety risks, suggesting nearby chain hotels with private security instead.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Location keywords: dangerous, drug dealing, homeless

A few reviewers highlight recent remodeling, cleanliness, quiet environment, and a pleasant pool area. They note that new managers maintain the property well and that the hotel is now quieter and more comfortable than in the past.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

• Improvement keywords: remodeling, clean, quiet, pool