IE RENTAL HOME

Several reviewers report long delays in addressing maintenance issues, with some requests taking months to resolve. Multiple customers mention having to repeatedly submit work orders and call repeatedly before any action is taken.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Maintenance often delayed for months
• Requires multiple follow-ups to trigger action

Guests often mention that repairs are either incomplete or poorly executed. One review noted that a leaky shower was fixed multiple times but resulted in new issues, while another described a boiler replacement that took over four months and left the unit heavily calcified, causing hot water shortages.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

• Repairs sometimes create additional problems
• Long wait times for major repairs

Multiple customers describe the clerical staff as rude and lacking follow-through. One review specifically calls for customer service etiquette classes, and another mentions being treated rudely and talked down to when raising concerns.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Staff often perceived as rude
• Poor follow-through on maintenance requests

One review highlights the presence of rats entering through ceiling holes that remained unfixed for over a year, posing a hazard for families with small children. Another mentions a squatter entering the property while the tenant was on vacation, requiring intervention from an eviction representative.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Potential rodent infestation due to unfixed holes
• Security issue with unaddressed entry points

One reviewer, familiar with tenant rights, reports that management is unaware of these rights and often laughs when tenants attempt to invoke them. The same reviewer notes that the company raises rents frequently and selectively addresses maintenance based on tenant selection.

Source: 1 of 8 reviews • Confidence: low (single account)

• Management may not respect tenant rights
• Rent increases are common