Imperial Industrial Supply

Multiple customers highlight excellent customer service, with issues resolved quickly by staff like Gwendolyn and Jesse Hurt. One reviewer praised prompt email responses and personal attention, while another mentioned a technician was scheduled despite a two-week wait. However, a few reviews report poor communication, including delayed responses and unhelpful phone interactions.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Key staff: Gwendolyn, Jesse Hurt
• Resolution times: within a day, within five minutes

Several reviewers report product problems right out of the box, such as a generator misfiring and receiving the wrong spare part. One customer experienced a fraudulent order cancellation and double charge. Conversely, another reviewer found their generator delivered on time and functioning well two years later.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Product issues: generator misfire, wrong spare part
• Order issues: cancellation, double charge

One reviewer received a generator within a week as promised, while another waited two weeks for a key without a callback. A shed purchase was never delivered, and the receipt lacked delivery details or product images. Communication varied, with some receiving prompt updates and others experiencing silence.

Source: 3 of 8 reviews • Confidence: medium (mixed evidence)

• Delivery times: within a week, two weeks without update
• Communication: prompt updates vs. no response

Several highly satisfied customers, including those who resolved warranty issues and received excellent technical support, expressed they would recommend the business and consider it a lifelong customer. However, dissatisfied reviewers advise against purchasing due to unresolved issues and poor communication.

Source: 4 of 8 reviews • Confidence: medium-high (contrasting opinions)