Import Automotive

Multiple customers, including one on a road trip near Barstow, report that Kim took the time to provide professional guidance over the phone and followed up to ensure safe travel. Another caller received a timely diagnosis and timeline the same day they brought the vehicle in.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Several reviewers mention receiving estimates that were under their expectations and choosing additional services like brake work within a confirmed budget. One customer specifically noted the estimate was given before the work began.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Five of eight reviewers describe the pricing as reasonable or competitive, with one explicitly stating they are Kim’s “go-to” for service due to affordable rates. However, one review criticized a high initial quote for basic tire work, which was later adjusted.

Source: 6 of 8 reviews • Confidence: medium-high (recurring theme)

Guests often mention excellent customer service, including attentive listening, thorough explanations, and a welcoming environment for families. One reviewer noted the staff even washed the car and allowed their child to watch the mechanics at work.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One recent reviewer expressed dissatisfaction with an arrogant attitude and a quality issue where a fan connector was bent during a radiator replacement, leading to overheating. This contrasts with the majority of positive reviews.

Source: 1 of 8 reviews • Confidence: low (limited evidence)