Infiniti of Ontario

Several reviewers highlight exceptional service, noting that staff such as Mike Longridge, Olivia Leon, Albaro, and Ryan were helpful, professional, and patient. They mention smooth check-in and check-out processes, particularly for warranty work and loner vehicles. However, some customers report long wait times, especially with appointments, and dissatisfaction with the financial signing process, feeling unwelcome and pressured.

Source: 8 of 8 reviews • Confidence: high (explicit mention)

• Staff praised: Mike, Olivia, Albaro, Ryan
• Issues noted: long wait times, unwelcoming finance staff

Multiple customers mention that warranty issues were addressed promptly and efficiently, contrary to expectations that warranty work would be deprioritized. The dealership fixed complex warranty issues quickly, earning praise for prioritizing warranty repairs.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

• Warranty work: quick resolution

One review specifically criticizes the financial and signing process, describing the staff as unwelcoming and upset, and expressing regret over undisclosed mileage changes that required additional payment. This contrasts with positive mentions of a pleasant finance staff member in another review.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

• Finance staff: mixed feedback
• Mileage changes: undisclosed, costly

While one reviewer appreciated the appointment system for a smooth experience, another reported a significantly longer-than-expected wait despite having an appointment, suggesting potential staffing or operational inefficiencies.

Source: 2 of 8 reviews • Confidence: low (limited evidence)

• Appointment system: mixed results

Most purchasers describe the buying experience as smooth and memorable, particularly praising sales consultants like Albaro and Ryan for professionalism and lack of pressure. However, one buyer expressed regret over undisclosed mileage terms, impacting their satisfaction.

Source: 4 of 8 reviews • Confidence: medium (general consensus)

• Buying experience: mostly positive
• Mileage disclosure: issue for one buyer