Infinity Auto Insurance

Several reviewers report that Infinity Auto Insurance continues to charge customers after policy cancellation and fails to provide timely refunds or notifications. One customer noted being charged three days after requesting cancellation, while another mentioned being sent to collections despite a written notice of non-coverage.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Billing disputes: multiple instances of charges after cancellation
• Collection notices: at least two customers received collection attempts

Multiple customers describe difficulty reaching live agents, long hold times, and disconnected adjuster numbers. One reviewer reported being placed on hold with a repeating message designed to frustrate, while another mentioned agents failing to answer calls or return messages.

Source: 7 of 8 reviews • Confidence: high (recurring theme)

• Customer service: consistently described as unresponsive
• Hold times: repeatedly mentioned as excessively long

All eight reviews are strongly negative, with no positive endorsements. Reviewers advise against using the service and suggest seeking alternative insurers.

Source: 8 of 8 reviews • Confidence: high (uniform negative feedback)

• Recommendation: universally negative

At least one reviewer reported the company to the insurance commissioner, indicating concerns about its practices.

Source: 1 of 8 reviews • Confidence: medium (single instance)

• Regulatory action: one reviewer filed a complaint