Inland Dental Center - Highland

Multiple reviews highlight ongoing billing concerns, including unexpected charges for services like fluoride treatment and discrepancies in insurance coverage communication. One reviewer reported a cavity diagnosis inconsistency, and another mentioned past orthodontic billing errors. These issues suggest the billing department may have recurring problems.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Billing issues span multiple years and services
• Staff professionalism noted separately from billing

Guests often mention that the clinical staff, including dental assistants, hygienists, and Dr. Sanchez, are professional, kind, thorough, and excellent communicators. Patients appreciate the care given to children and the overall positive atmosphere, with many recommending the office for dental needs.

Source: 7 of 8 reviews • Confidence: high (recurring theme)

• Front staff and billing representatives receive mixed feedback
• Facilities described as top-notch

One review specifically criticized a billing representative named Morgan for being rude, unprofessional, and condescending when addressing an unexpected charge. Another reviewer mentioned a different billing staff member, Sharon, for rudeness and incompetence in handling payment discrepancies.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

• Billing staff professionalism varies by individual
• Unexpected charges and communication gaps noted

Several reviewers explicitly state that Inland Dental Center - Highland is superior to Western Dental and other unnamed competitors, praising the nicer staff, better facilities, and more positive experiences. However, one reviewer advises seeking alternatives due to billing frustrations.

Source: 3 of 8 reviews • Confidence: medium (mixed feedback)

• Overall sentiment leans positive despite billing issues
• Specific comparisons to Western Dental and unnamed rivals