Inland Empire Medical Group

Several reviewers express dissatisfaction with the Transportation department, noting an instance where a staff member named Karen inquired about the reason for a doctor visit, deeming it unimportant. This raised concerns about confidentiality and patient privacy. The reviewer, who lives in the mountains and has limited public transport options, found the situation frustrating and suggested that Karen may not be suited for customer service roles.

Source: 1 of 6 reviews • Confidence: low (single negative anecdote)

Multiple customers express high satisfaction, describing the medical care as finally meeting their needs and praising the group for being proactive, kind, and genuinely caring. One reviewer explicitly states they couldn’t be more thankful to IEHP.

Source: 2 of 6 reviews • Confidence: high (explicit mention)

One reviewer reports that after recently moving, the group did not cover an urgent care visit for their 10-month-old daughter while awaiting county switch, forcing them to travel 60 miles to the nearest urgent care. This indicates potential limitations in coverage during transition periods.

Source: 1 of 6 reviews • Confidence: low (single negative anecdote)

Two reviews are highly positive, highlighting the group's proactive and kind approach to patient care. No additional comments on service quality are provided in the remaining reviews.

Source: 2 of 6 reviews • Confidence: medium (recurring positive theme)