Inland Memorial Funeral Care, Inc

Several reviewers report consistent communication failures, such as delayed updates on headstone delivery, unmet service schedules, and lack of follow-up on paperwork and arrangements. One review noted that the company failed to inform clients about the status of their mother's headstone for months, requiring repeated reminders. Another mentioned that the chapel and interment facilities were disorganized, with approvals delayed and logistical issues on the day of services.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Multiple customers describe the customer service as unprofessional, unsympathetic, and lacking empathy. Complaints include rude staff, inadequate staffing leading to delays, and a failure to address concerns promptly. One reviewer specifically mentioned that the staff did not seem to care about the emotional needs of grieving families, and another highlighted a lack of compassion during a difficult time.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Guests often mention significant setup problems, such as incorrect casket colors, missing or poorly printed guest books and memorial pamphlets, and inadequate preparation of the hearse and transportation of flowers. One review noted that the driver was not dressed appropriately and lacked knowledge of operating the casket gurney, causing distress to the family.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

One review specifically addresses maintenance issues at the cemetery portion of the business, reporting repeated theft of solar lights and flowers from a family member's grave, with the office stating they cannot prevent such incidents. This reflects a broader concern about the care and security of burial sites.

Source: 1 of 8 reviews • Confidence: low (limited evidence)