Inland Memorial Funeral Care, Inc
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What reviewers say
Multiple reviews criticize Inland Memorial Funeral Care for poor communication, unprofessional staff, and service failures.
Themes summarized from customer reviews (sample of 8)
How reliable is Inland Memorial Funeral Care in communicating about headstone delivery and service arrangements?
Several reviewers report consistent communication failures, such as delayed updates on headstone delivery, unmet service schedules, and lack of follow-up on paperwork and arrangements. One review noted that the company failed to inform clients about the status of their mother's headstone for months, requiring repeated reminders. Another mentioned that the chapel and interment facilities were disorganized, with approvals delayed and logistical issues on the day of services.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
What is the quality of customer service at Inland Memorial Funeral Care?
Multiple customers describe the customer service as unprofessional, unsympathetic, and lacking empathy. Complaints include rude staff, inadequate staffing leading to delays, and a failure to address concerns promptly. One reviewer specifically mentioned that the staff did not seem to care about the emotional needs of grieving families, and another highlighted a lack of compassion during a difficult time.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
Are there issues with the physical setup and presentation during services at Inland Memorial Funeral Care?
Guests often mention significant setup problems, such as incorrect casket colors, missing or poorly printed guest books and memorial pamphlets, and inadequate preparation of the hearse and transportation of flowers. One review noted that the driver was not dressed appropriately and lacked knowledge of operating the casket gurney, causing distress to the family.
Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)
How does Inland Memorial Funeral Care handle maintenance and security of burial sites?
One review specifically addresses maintenance issues at the cemetery portion of the business, reporting repeated theft of solar lights and flowers from a family member's grave, with the office stating they cannot prevent such incidents. This reflects a broader concern about the care and security of burial sites.
Source: 1 of 8 reviews • Confidence: low (limited evidence)
Ratings
3.2
★★★★★3.262 reviews
Hours
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Details
- Plus Code
- 2JCQ+MQ Colton, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ7S1N502t3IARBrlR1n2nMBE
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