Inland Valley Recovery Services
Location
1260 E Arrow Hwy, Upland, CA 91786
Photos
What reviewers say
Inland Valley Recovery Services receives mixed reviews, with praise for staff and atmosphere but concerns about staff behavior, family access, and program policies.
Themes summarized from customer reviews (sample of 8)
How would you describe the overall atmosphere and staff support at Inland Valley Recovery Services?
Multiple customers report a positive atmosphere and dedicated staff that helped them achieve lasting sobriety and emotional peace. One reviewer specifically thanked the staff for their service and transformation during treatment.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
Are there any concerns about staff behavior or communication at the facility?
Several reviewers mention issues with staff rudeness and poor communication. One noted a receptionist who was initially rude but became nicer after a polite response, while another reported a counselor with inappropriate relations and a facility that was rude when contacted about a family member.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
What are the concerns regarding family access and visitation policies?
Multiple reviews highlight difficulties in family access. One parent reported being denied access to their one-year-old child without a court order, despite California law granting sole parental rights. Another reviewer mentioned staff refusing to inform patients of incoming calls from family or caseworkers.
Source: 3 of 8 reviews • Confidence: medium (recurring theme)
How strict are the rules and consequences for minor infractions at Inland Valley Recovery Services?
Several reviewers describe a harsh disciplinary system where minor infractions like smoking in non-smoking areas, cursing, or having a snack can lead to public “trials,” community service, and written essays. One reviewer noted a minimum two-week period of strict self-reflection and no personal interaction for those punished.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
Is the facility suitable for individuals with PTSD or untreated ADHD?
One reviewer explicitly advises that individuals suffering from PTSD or untreated ADHD should avoid this facility, indicating it may not provide adequate support for these conditions.
Source: 1 of 8 reviews • Confidence: low (single mention)
What are the overall sentiments about the facility’s mission and compassion?
A reviewer criticized the facility’s mission, stating it lacks compassion and empathy for those struggling with addiction, despite its stated goals. This reflects a broader sentiment of dissatisfaction with the treatment approach.
Source: 1 of 8 reviews • Confidence: low (single mention)
Ratings
4.0
★★★★★4.0132 reviews
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- 39X8+JC Upland, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJpceF3Kg2w4ARotovglTqK80
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