Internal Revenue Service (IRS) Taxpayer Assistance Center

Multiple customers report significant challenges in scheduling appointments, citing an unresponsive phone system and locked office hours. Several reviewers mention being unable to reach anyone by phone or secure an in-person appointment despite visiting the location.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

One review explicitly highlights privacy concerns, noting the lack of private rooms and the risk of confidential financial information being overheard in the waiting area, which the reviewer deems unacceptable.

Source: 1 of 8 reviews • Confidence: medium (specific concern)

While one reviewer praised a staff member named Joseph for clear explanations, several others describe staff as unhelpful, dismissive, or overly cautious to the point of hindering service, such as a staff member unplugging lines due to virus fears.

Source: 4 of 8 reviews • Confidence: medium (mixed feedback)

At least two reviews mention discrepancies between posted hours and actual availability, with callers unable to make appointments and visitors finding the office locked or inaccessible.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)