Jack in the Box

Multiple customers report frequent order inaccuracies, such as missing items (e.g., no chicken in a bowl, wrong fries, missing hot sauce on tacos), incorrect toppings, and improperly prepared items like a milkshake without mixed Oreos. One review noted a double jumbo Jack without cheese and a protein burger wrapped in lettuce instead of a bun.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

Several reviewers experienced long wait times, both in drive-thru and inside the restaurant. One customer waited over five minutes to place an order and another waited 13 minutes for a mobile order despite the app estimating only 10 minutes. A review from October 15th mentioned a half-hour wait in line with only one person ahead.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Guests often mention rude or inattentive staff. Reviews describe employees as rude, dismissive, and unapologetic, with specific instances of a woman at the counter being nasty to a young daughter and a drive-thru worker acting rudely. One manager with fast-food experience expressed extreme disappointment in the store’s service.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

One reviewer explicitly stated they were denied a refund despite repeated attempts to correct a sloppy order, expressing frustration with management’s inability to resolve the issue.

Source: 1 of 8 reviews • Confidence: medium (limited evidence)