Jax Pacific West Insurance
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What reviewers say
Jax Pacific West Insurance receives mixed reviews, with some customers praising long-term support and others criticizing poor communication and service.
Themes summarized from customer reviews (sample of 8)
Does Jax Pacific West Insurance provide reliable long-term support and advice?
Several reviewers highlight that the agency has assisted them for years, offering advice and resolving past situations beyond basic broker duties.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
Are there complaints about poor communication and service at Jax Pacific West Insurance?
Multiple customers report issues such as lack of phone answers, long hold times, delayed refunds, and perceived incompetence from staff, including the manager Liz.
Source: 6 of 8 reviews • Confidence: high (recurring theme)
- Reported issues: delayed refunds, poor phone response, long hold times
Is the agency accused of charging incorrectly or speaking a language they are not proficient in?
One review alleges that Carlos Granda, an agent, cannot speak Spanish well and is dishonest, while another mentions being overcharged without consent.
Source: 2 of 8 reviews • Confidence: medium (limited evidence)
- Language proficiency concern: Spanish
- Billing issue: unauthorized charge
Do any reviews mention a humorous or unusual personal connection to the agency?
One positive review humorously notes that a family member serves as the insurance agent, implying a personal relationship.
Source: 1 of 8 reviews • Confidence: low (single mention)
Ratings
2.3
★★★★★2.322 reviews
Location
1347 E 4th St, Ontario, CA 91764
Hours
Popular Times
Amenities & Details
Accessibility
Details
- Plus Code
- 39HF+F7 Ontario, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJdfMCExM0w4ARBqaS5WGOL88
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