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Jay's Small Moves

Moving and storage service● Unknown Hours
4.9(897)
Jay's Small Moves

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What reviewers say

Jay's Small Moves receives mixed reviews, with some praising efficiency and care, while others report poor packing and damage.

Themes summarized from customer reviews (sample of 8)

How reliable is the packing service at Jay's Small Moves?

Several reviewers praise the packing service, noting that packers arrived on time, finished near the quoted time, and packed items efficiently with appropriate padding. However, one review strongly criticizes the packing, describing it as haphazard, with minimal padding, poorly labeled boxes, and significant damage to a laptop and other items. The conflicting experiences suggest mixed reliability in packing.

Source: 8 of 8 reviews • Confidence: medium (conflicting themes)

Is the moving crew efficient and professional?

Multiple customers highlight the efficiency and professionalism of the moving crew. They describe the team as fast, diligent, strong, and communicative, often completing moves within expected timeframes and handling furniture with care. No negative comments about the crew's efficiency were found.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

What is the typical turnaround time for a local move with Jay's Small Moves?

Reviews indicate that local moves are completed within a few hours to just over five hours. Specific examples mention a two-hour move for a two-bedroom apartment and a four-hour move involving multiple delivery stops. The service is described as prompt and timely.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

Does Jay's Small Moves provide good communication during the move?

Guests often mention positive communication experiences. One review notes that a team member kept in touch during multiple delivery stops, while others appreciate the movers answering questions and explaining the process, reducing stress.

Source: 4 of 8 reviews • Confidence: medium (recurring theme)

Are there any concerns about damage to items during a move?

One review reports significant damage to a laptop and other items due to careless packaging, while no other reviews mention damage. This suggests that while most moves are handled safely, there is a risk of damage if packing standards are not met.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

Ratings

4.9

4.9

897 reviews

5
870
4
19
3
0
2
2
1
6

Location

2525 Mandela Pkwy, Oakland, CA 94607

OaklandCA94607

Hours

Monday7 AM–7 PM
Tuesday7 AM–7 PM
Wednesday7 AM–7 PM
Thursday7 AM–7 PM
Friday7 AM–7 PM
Saturday7 AM–7 PM
Sunday7 AM–7 PM

Popular Times

Amenities & Details

Planning

Appointment required

Details

Plus Code
RP96+Q2 Oakland, California
Timezone
America/Los_Angeles
Google Place ID
ChIJ4bPrjCJ-hYARFNM2Nikz5JY

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