JLC Custom Home Improvement and Remodeling, Inc

Several reviewers expressed concerns about the quality of the work performed. Multiple customers reported issues such as incorrect plumbing, improperly installed fixtures, chipped counters, uneven tile work, and floors that make noise. One review noted that the tile installer had to redo areas in the master bathroom. However, a few customers found the quality to be average or even amazing.

Source: 6 of 8 reviews • Confidence: medium (recurring theme)

A significant number of reviewers mentioned delays in project completion. One customer's project was three months overdue, and another reported a seven-month completion time compared to the initially promised four months. Some reviewers attributed delays to vacations and illnesses of the contractor.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

Multiple reviews indicate challenges with communication and taking responsibility for issues. Some customers described the contractor as defensive, uncooperative, and prone to making excuses. One review mentioned an explosive temper and threatening behavior towards the designer and homeowner’s manager. Conversely, other customers found the contractor to be well-informed and nice to work with.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Several reviewers raised concerns about the contractor's supervision of their employees. One customer noted that the contractor did not appear to check the workers' work, leading to numerous errors and corrections needed. Another review stated that the workers were often unsupervised.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Reviews indicate that while Jose Casillas bids the projects, his wife holds the contractor's license. One customer noted that they rarely saw the licensed contractor on-site.

Source: 2 of 8 reviews • Confidence: medium-high (explicit mention)

A few customers had very positive experiences, describing the company as professional, honest, and helpful. One customer was extremely happy with their remodeled kitchen and would use them again. Another praised their design skills and timeliness.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

One review mentioned a concerning incident involving a company truck driving erratically and unsafely. Another review noted a lack of cleanliness on the job site.

Source: 2 of 8 reviews • Confidence: low (limited evidence)