Kaiser Permanente Ontario Medical Center
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What reviewers say
Kaiser Permanente Ontario Medical Center receives mixed reviews, with praise for specific staff and services but criticism of security and urgent care experiences.
Themes summarized from customer reviews (sample of 8)
How is the security screening process at Kaiser Permanente Ontario Medical Center?
One reviewer felt the security screening was inconsistent and perceived as discriminatory, noting that only certain individuals were asked about weapons while others were not. This selective approach added stress during a vulnerable time.
Source: 1 of 8 reviews • Confidence: low (single negative review)
What is the quality of phlebotomy services at Kaiser Permanente Ontario?
Multiple reviewers praised phlebotomist Mariah for being professional, kind, and making the blood draw process stress-free, highlighting clear communication and a gentle approach.
Source: 1 of 8 reviews • Confidence: high (explicit positive mention)
How are the surgical services, particularly orthopedic care, at Kaiser Permanente Ontario?
Several reviewers commended Dr. Rassman, describing him as an excellent surgeon with professionalism, knowledge, and patient understanding, supported by skilled assistants and friendly nurses.
Source: 1 of 8 reviews • Confidence: high (explicit positive mention)
What is the overall experience of labor and delivery services at Kaiser Permanente Ontario?
Reviewers reported an excellent experience during a c-section, praising the helpfulness, comfort, and professionalism of the OB/GYN team, anesthesiologist, and nursing staff, with comfortable accommodations and quality meals.
Source: 1 of 8 reviews • Confidence: high (explicit positive mention)
How is the urgent care service at Kaiser Permanente Ontario?
One reviewer described urgent care as terrible, experiencing long waits, lack of priority despite severe pain, and staff indifference, eventually being directed to the ER for better treatment.
Source: 1 of 8 reviews • Confidence: low (single negative review)
What is the experience of patients who required emergency care at Kaiser Permanente Ontario?
A reviewer who arrived via ambulance due to hemorrhage reported life-saving intervention by nurses, doctors, and surgeons, feeling respected and grateful, with the newborn admitted and allowed to stay with the mother.
Source: 1 of 8 reviews • Confidence: high (explicit positive mention)
How do patients feel about the overall cleanliness and professionalism of the facility?
One reviewer found the facility dirty, with unprofessional behavior from front desk staff and a phlebotomist laughing during a painful procedure, contrasting with other reviewers' positive experiences.
Source: 1 of 8 reviews • Confidence: low (single negative review)
Ratings
3.7
★★★★★3.7637 reviews
Location
2295 S Vineyard Ave, Ontario, CA 91761
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Details
- Plus Code
- 29JR+XF Ontario, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJNegXLts0w4AR41sgUhZmEqs
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