Kaiser Permanente Riverside Medical Center

One review reported that a patient with a serious respiratory condition and a doctor's recommendation for ventilator support was denied treatment because she was not a Kaiser Permanente member. The reviewer found this handling negligent and inhumane, emphasizing that hospitals should prioritize patient safety over membership status.

Source: 1 of 8 reviews • Confidence: low (single negative incident)

One review criticized Dr. Duy Hao Phan for a dismissive, rude, and culturally insensitive demeanor. The doctor allegedly made inappropriate assumptions about language ability, showed little empathy, and rushed through explanations of test results, leading the family to request a second opinion.

Source: 1 of 8 reviews • Confidence: low (single negative incident)

Multiple reviewers praised the kindness, attentiveness, and professionalism of nurses, lab technicians, and hospital staff. Specific mentions include a friendly phlebotomist named Harjeet Kaur, a welcoming lab technician named Jessica, and overall patient satisfaction with care during difficult stays.

Source: 5 of 8 reviews • Confidence: high (recurring theme of positive staff interactions)

• Staff praised for multitasking and gentle care
• Nursing staff noted as amazing and always available

Several reviews highlighted the quick turnaround and welcoming demeanor of lab staff. One reviewer specifically commended Jessica for her kindness and ability to comfort a newborn during a blood draw, describing the experience as nurturing and highly positive.

Source: 2 of 8 reviews • Confidence: medium (multiple positive mentions of lab service)

• Lab called patients back quickly
• Staff described as welcoming and gentle

While one review expressed extreme dissatisfaction regarding membership-based treatment denial and a doctor's poor bedside manner, the majority of reviews (five out of eight) highlighted pleasant experiences, with staff described as friendly, patient, attentive, and compassionate. The hospital's ability to make patients feel comfortable and supported during stressful times was frequently noted.

Source: 8 of 8 reviews • Confidence: medium (conflicting themes)

• Staff praised for friendliness and attentiveness
• Nursing care described as amazing and supportive