Ken Grody Ford - Redlands Service

Multiple customers express high satisfaction, highlighting excellent service and sales experiences. Specific praise is given to staff members such as Tavo, John, Jeff, James, Kev Fierro, and Samuel for their professionalism, helpfulness, and ability to resolve issues efficiently.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Sales staff noted for making dream vehicle purchases possible
• Service staff recognized for timely communication and precision

Customers describe the service department as superior, often comparing it favorably to other dealerships like Fairview Ford. The service is noted for being on time, precise, and attentive, with advisors like Jeff understanding customer needs without detailed explanations.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

• Service advisor Jeff treats every vehicle as his own
• Technician Samuel ensures precision and care

Tavo and John in the sales department are commended for securing a dream truck for a customer despite initial doubts. Jeff in the service department is noted for professionalism and trustworthiness. James is praised for helpful communication. Kev Fierro is highlighted for addressing a delayed oil change proactively. Samuel is recognized as a hidden gem for his meticulous work.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

• Tavo and John secured a dream truck for a customer
• Jeff trusted for professional and kind service
• James communicated progress well
• Kev Fierro resolved an over-ETA oil change issue
• Samuel ensures precision in every job

One review criticizes the dealership for poor phone service and appointment availability issues, describing the experience as awful and citing difficulty reaching the service department.

Source: 1 of 8 reviews • Confidence: low (single negative review)

• Phone service issues reported, no appointment confirmation