Kimberly Peterson, OD

Several reviewers report that appointments, especially routine eye exams, are completed within about 30 minutes. For example, one customer noted an annual check-up finished in 30 minutes, while another mentioned a quick in-and-out experience.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Customer service is described as both excellent and poor. Multiple customers praised the friendliness and professionalism of staff like Cynthia and Dr. Peterson, noting a pleasant experience and efficient service. Conversely, several reviews criticized the receptionists for being rude, impatient, and unprofessional, with complaints about lack of communication and disrespectful treatment.

Source: 5 of 8 reviews • Confidence: medium (conflicting themes)

One reviewer mentioned that frames purchased were advertised as having a one-year warranty, with free replacement if anything happened. However, when the lenses broke two weeks later, the front desk staff quoted a fee for replacement, leading to confusion about the warranty terms.

Source: 1 of 8 reviews • Confidence: low (limited evidence)

Some customers appreciated the staff's assistance with prescription details and noted that the office does not work on commission, keeping costs fair. However, other reviewers reported that receptionists were unhelpful, refusing to provide the PD number needed for online frame ordering and being dismissive when asked for clarification.

Source: 2 of 8 reviews • Confidence: medium (mixed feedback)