Klatch Coffee - Fontana Sprouts

Several reviewers note a decline in service quality since management changed, citing errors in orders, longer wait times, and unavailability of veteran employees who previously ensured smooth operations. One loyal customer expressed disappointment with the new manager's handling of an incorrect charge and the resulting refund process. However, an update indicates that the current manager, Candice, addressed concerns effectively.

Source: 2 of 8 reviews • Confidence: medium (explicit mention)

Multiple customers highlight the friendly and supportive nature of the staff, mentioning personalized service, regular greetings, and helpful recommendations. One regular customer appreciates the staff's knowledge of their orders and interest in their well-being.

Source: 3 of 8 reviews • Confidence: high (recurring theme)

Reviewers frequently praise the Matcha over ice and a hot lavender latte, describing them as delicious. One customer expressed a desire for the return of Ube cold foam, which they found addictive. The coffee quality is consistently noted as good.

Source: 3 of 8 reviews • Confidence: medium-high (specific praise)

The location is cashless, requiring alternative payment methods. For hot coffee, only two sizes are offered, though details on cold drink sizes are not specified.

Source: 1 of 8 reviews • Confidence: medium (specific detail)

Customers describe the space as a nice little area attached to Sprouts, though some note it can feel cramped. The overall atmosphere is appreciated, with comments on the quality of coffee and pastries being better than larger coffee chains.

Source: 2 of 8 reviews • Confidence: medium (general observation)