Klatch Coffee Roastery & Training Lab (Offices - not open to the public)

Multiple customers praise the quality of Klatch's coffee, noting excellent roast consistency and superior beans, especially the FTO Ethiopians and FTO Espresso. One review highlighted a specific batch (Ethiopia Worka Gr1 Anaerobic Natural) as exceptional, recalling a memorable flavor experience. However, one reviewer reported a particularly poor batch that was worse than Folgers, though this was an isolated incident.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

Several reviews emphasize strong customer focus and service. One customer thanked Ephney Tsai and the Klatch team for exceptional customer service, noting that it reinforced loyalty and led to recommendations. Another wholesale customer praised the caring, supportive, and knowledgeable staff, describing them as an “endless fountain of passion and knowledge about coffee.”

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Yes, Klatch ships coffee products nationwide. One reviewer specifically mentioned receiving great espresso beans delivered to North Carolina, expressing satisfaction with the delivery.

Source: 1 of 8 reviews • Confidence: medium (single mention)

One reviewer expressed dissatisfaction with the company's sustainability and environmental policies, contacting both lower and upper management but remaining unsatisfied. This is the only negative comment regarding sustainability in the reviews.

Source: 1 of 8 reviews • Confidence: low (single mention)

One reviewer reported ordering coffee online and leaving a negative review, which was subsequently removed by the business. The reviewer also noted that they had been a subscriber for a while and that the coffee was usually good, but the latest batch was poor and the issue was not addressed. Additionally, the reviewer mentioned that the Better Business Bureau (BBB) listed no such business, indicating a potential credibility issue.

Source: 1 of 8 reviews • Confidence: low (single mention)