Kohl's

Multiple customers praised the responsiveness and dedication of a customer service representative named Catalina, noting her clear communication, patience, and follow-through in resolving an issue with Kohl’s.com.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

One reviewer reported that checkout return service lines were not functioning well, with insufficient staff leading to long wait times for a simple return.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Several reviewers highlighted a pleasant, quiet shopping atmosphere and the convenience of returning Amazon packages without hassle, often accompanied by coupons for such returns.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

• Amazon returns receive coupons

Multiple customers noted good customer service and the presence of a Sephora module within the store, contributing to a positive shopping experience.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

• Sephora module available

One reviewer experienced a misleading 20% off coupon that did not apply to most items, leading to frustration and a perception of bait-and-switch tactics, accompanied by poor in-store employee responsiveness.

Source: 1 of 8 reviews • Confidence: medium (explicit mention)

Several reviewers commended specific staff members, Mia and Luna, for their kindness, friendliness, and assistance, such as helping carry bags outside and celebrating savings.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

One reviewer found the store selection good but noted that the layout could be improved for clearer categorization, while another felt the sale items were overpriced and styles were not to their liking.

Source: 2 of 8 reviews • Confidence: medium (mixed evidence)

• Layout could be clearer