Kohl's

Multiple customers praise specific employees for being kind, patient, and helpful, such as Herman, Mathew, and Kristin, who went above and beyond to assist with product searches and transactions. These positive interactions were highlighted as key reasons for a satisfactory shopping experience.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

Several reviews describe rude customer service representatives, especially older staff, and long wait times due to insufficient staffing. One reviewer waited 30 minutes in a crowded line, and others noted yelling and uncooperative behavior from staff, leading to an uncomfortable shopping environment.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

Multiple reviewers mention excellent deals, including online ordering, Kohl's Cash rewards, and significant clearance discounts, particularly on outdoor items. These deals were a major reason customers frequent the store.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

One review noted that the entrance was closed with the parking lot empty and lights on, raising concerns about store accessibility and potential operational issues.

Source: 1 of 8 reviews • Confidence: low (single report)