L & L Accounting & Tax

Multiple customers report delays in receiving refunds or completed returns, with some waiting months without resolution. At least two reviews mention not receiving any response to calls, leading to frustration and a decision to never return.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

Five of eight reviewers highly praise Mario and the team for being thorough, accurate, and reliable, describing him as the best tax professional they have used for both personal and business taxes.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers criticize the receptionist's rudeness and the lack of clear communication about charges, noting a sudden increase from $175 to $550 without explanation. One customer experienced hacked computers and information theft, compounding dissatisfaction.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

One review describes a lengthy argument over appointment handling, with the CPA switching to a first-come, first-served basis after initially promising an appointment. Another mentions multiple failed attempts to reach the office for follow-up, indicating poor call response.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

One reviewer notes that a staff member named Robert (or Alejandro) showed common sense and apologized for the appointment fiasco, offering assistance and retrieving documents promptly, suggesting some staff members provide better service.

Source: 1 of 8 reviews • Confidence: low (single anecdote)