Lai Gary T MD

Multiple customers highlight that Dr. Lai is very nice, kind, and explains things thoroughly, taking the time needed to address patient concerns.

Source: 3 of 8 reviews • Confidence: high (explicit mention)

Several reviewers report difficulties reaching the office, with no one answering the phone during office hours and poor appointment management, leading to wasted time and re-scheduling.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Front desk availability: often unavailable during office hours
• Appointment confirmation issues: unclear messages, frequent re-scheduling

Opinions are mixed: one reviewer praises the front desk staff as the best seen in PCP clinics, while others describe them as unqualified, lazy, and incompetent, causing frustration.

Source: 2 of 8 reviews • Confidence: medium (conflicting evidence)

At least two reviewers explicitly state they are switching doctors due to poor front desk communication and inability to secure appointments.

Source: 2 of 8 reviews • Confidence: medium (direct statements)