LensCrafters

Multiple customers highlight the kindness and helpfulness of staff members such as Sevina, Suzy, and Sam. They describe the staff as wonderful, efficient, patient, and knowledgeable, often recommending the store based on these interactions.

Source: 5 of 8 reviews • Confidence: high (explicit mention)

Several reviewers note that LensCrafters can deliver glasses or complete repairs very quickly, sometimes within a day of requesting them. One customer received glasses by the following Tuesday after requesting them for that week.

Source: 2 of 8 reviews • Confidence: medium-high (recurring theme)

One review indicates that Tricare is not accepted at this LensCrafters location, which led the customer to seek alternatives. Another review mentions that while the doctor is good, the branch does not accept Tricare.

Source: 2 of 8 reviews • Confidence: medium (limited evidence)

One reviewer expressed frustration over unexpected additional charges for a retinal exam and a higher-than-expected bill, feeling that such information should have been disclosed beforehand. Another customer felt the service was worth the cost despite insurance limitations, while a third was unhappy about missing blue light protection on an expensive order.

Source: 3 of 8 reviews • Confidence: medium (conflicting themes)

One reviewer noted that even the first morning appointment can result in long wait times, suggesting that exams take longer than expected.

Source: 1 of 8 reviews • Confidence: low (single mention)