LensCrafters at Macy's
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What reviewers say
LensCrafters at Macy's receives consistently high praise for friendly, knowledgeable staff and quick, free repairs.
Themes summarized from customer reviews (sample of 8)
How quickly can LensCrafters repair frames, such as replacing a loose screw, and is there any charge?
Multiple customers report that LensCrafters repaired loose screws on their own frames extremely fast—under 5 minutes—and did so free of charge.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
Which staff members are frequently complimented for their knowledge and helpfulness?
Several reviewers highlight Marcos, Diana, Sal, Jamie, and Mizene for being knowledgeable, kind, patient, and professional, often making excellent suggestions and ensuring customer satisfaction.
Source: 7 of 8 reviews • Confidence: high (recurring theme)
Does LensCrafters assist with lens upgrades and frame selection while aiming to save customers money?
Guests often mention that staff, notably Diana, go out of their way to examine various options and help customers save money on lenses and frames, ensuring a comfortable fit.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
What overall sentiment do customers express about their experiences at LensCrafters inside Macy's?
The majority of reviewers describe their experiences as amazing, great, and highly recommendable, praising the professionalism, patience, and genuine care shown by the staff.
Source: 8 of 8 reviews • Confidence: high (explicit mention)
Ratings
4.9
★★★★★4.9342 reviews
Location
Located Inside Macys, 3500 Tyler Mall, Riverside, CA 92503
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Planning
Payments
Details
- Plus Code
- WG5V+GF Riverside, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJof7mbsi33IARt3orBzmkiho
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