LensCrafters
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What reviewers say
LensCrafters is praised for excellent customer service and helpful staff, though one reviewer reported a negative experience with received glasses.
Themes summarized from customer reviews (sample of 8)
What do customers say about the service and staff at LensCrafters?
Multiple customers highlight exceptional service, noting that staff members such as Kisha, Diana, Lisa, Rene, and Annette are described as friendly, patient, knowledgeable, and helpful. They often mention detailed explanations, personalized recommendations, and a welcoming atmosphere.
Source: 7 of 8 reviews • Confidence: high (explicit mention)
Were there any complaints about the quality of the glasses received?
One review reported receiving a display model instead of a new pair, describing the glasses as worn, dusty, and lacking prior disclosure. The customer was dissatisfied with the lack of apology and resolution.
Source: 1 of 8 reviews • Confidence: low (single negative incident)
Do reviewers mention specific staff members by name?
Yes, several reviews specifically name staff members: Kisha, Diana, Lisa, Rene, and Annette, all of whom are praised for their helpfulness and professionalism.
Source: 5 of 8 reviews • Confidence: medium (recurring theme)
Is the selection of frames and styles described positively?
One review mentions a large selection of frames and styles, complementing the staff member Lisa for her patience and professionalism in assisting with eyewear choices.
Source: 1 of 8 reviews • Confidence: medium (specific mention)
Ratings
4.7
★★★★★4.7501 reviews
Location
9337 Monte Vista Ave, Montclair, CA 91763
Hours
Popular Times
Amenities & Details
Service options
Accessibility
Planning
Payments
Details
- Plus Code
- 38M2+JW Montclair, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ67hnnIYxw4ARJLuOtglUWX8
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