Leonard Roofing

Multiple customers report poor customer service, citing rude and unprofessional receptionists, difficulty reaching managers, and unhelpful interactions. One reviewer specifically mentioned a receptionist named Alexia who displayed attitude and hung up on a caller. Another noted that getting a manager on the line feels like contacting an overseas call center, with long hold times and promises that are not fulfilled.

Source: 7 of 8 reviews • Confidence: high (explicit mention)

• Customer service issues are a recurring theme across several reviews.

Several reviewers express dissatisfaction with the quality and durability of the roofing installations. One customer reported broken tiles and improper installation that led to leaks within four years of a roof installation, with the company offering costly inspections to address the issues. Another noted that 50 out of 70 solar systems installed in a community were wired incorrectly, leading to higher electricity bills and multiple complaints before corrections were made. A third review highlighted a leak caused by improperly installed vents, with the company refusing responsibility and requiring a third-party inspection to resolve the problem.

Source: 5 of 8 reviews • Confidence: medium-high (recurring theme)

• Quality issues include improper tile installation, vent leaks, and incorrectly wired solar systems.

One reviewer praised the service for warranty repairs, mentioning that Andrea was super nice and resolved the situation promptly, expressing gratitude for the great service.

Source: 1 of 8 reviews • Confidence: medium (single positive review)