Les Schwab Tire Center

Several reviewers reported long wait times and changes to estimated service durations, leading to dissatisfaction. One customer waited over an hour initially, then was told a 5:00 PM wait, and later could not get a quick battery check even after returning closer to that time. Another mentioned a 2-hour estimate for a simple alignment and tire change that turned into an 8-hour wait. These experiences suggest inconsistent wait times.

Source: 3 of 8 reviews • Confidence: medium (multiple accounts of unexpected delays)

Multiple customers praised the honesty and integrity of the staff. One reviewer highlighted that mechanics advised against an unnecessary tire replacement, explaining the bolt issue was a simple stuck tread problem. Another appreciated the recommendation to machine warped rotors instead of replacing them, and a third noted the free replacement of damaged rotors despite an equipment malfunction. These instances indicate a strong commitment to truthful service advice.

Source: 4 of 8 reviews • Confidence: high (explicit mention of honesty and integrity)

One reviewer specifically commended the center for staying late to assist with an early morning RV tire change, emphasizing the staff's willingness to go above and beyond for time-sensitive needs. This reflects a proactive approach to urgent customer requests.

Source: 1 of 8 reviews • Confidence: high (direct example of accommodating urgent service)

A negative review detailed a severe safety incident where improperly tightened lug nuts caused a wheel to fall off, leading to an accident. Additionally, another reviewer reported being denied warranty service for a repairable tire, citing poor service quality. These accounts highlight potential safety and quality concerns.

Source: 2 of 8 reviews • Confidence: low (limited evidence of recurring safety issues)

Several reviews noted positive turnaround after initial complaints. One story described a manager named Noah staying late to correct a botched alignment and tire installation, turning a highly negative experience into a satisfied customer. Another mentioned staff offering to stay late for an early RV tire change, demonstrating a commitment to resolving customer grievances.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme of corrective actions)