Liberty Tax
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What reviewers say
Liberty Tax receives mostly positive feedback for professionalism, knowledge, and customer service, though one reviewer reported significant errors and poor communication.
Themes summarized from customer reviews (sample of 8)
Is Liberty Tax known for professional and knowledgeable tax preparation?
Multiple customers praise Liberty Tax for its professionalism and expertise, describing staff as knowledgeable, patient, and thorough. They highlight positive experiences with staff like Araceli and DiAnna, who explained tax matters clearly and made clients feel confident.
Source: 6 of 8 reviews • Confidence: high (explicit mention)
Does Liberty Tax provide a comfortable and welcoming office environment?
Several reviewers comment on the cozy, family-friendly atmosphere of the office, noting comfortable decor and a pleasant waiting area, enhancing the overall experience.
Source: 2 of 8 reviews • Confidence: medium (recurring theme)
Are there any reports of errors or poor service at Liberty Tax?
One review details significant errors in tax returns for 2023 and 2024, with the preparer failing to include income portions. The reviewer also reported unresponsive communication attempts and had to redo the returns with another CPA, causing stress and wasted time.
Source: 1 of 8 reviews • Confidence: low (single conflicting account)
How quick and efficient is the tax preparation process at Liberty Tax?
Customers often mention that the service is quick and efficient, with preparers being fast and accurate, completing returns in a timely manner.
Source: 3 of 8 reviews • Confidence: medium (multiple mentions)
Ratings
4.7
★★★★★4.740 reviews
Location
2545 Chino Hills Pkwy F, Chino Hills, CA 91709
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Details
- Plus Code
- X7M2+WF Chino Hills, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJu1E9mFbN3IARu916oK1TwhY
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