Lifekind Health - Palm Springs

Several reviewers praised Dr. Beth Johnson and her team for being caring, understanding, and thorough in explaining alternative pain management solutions without relying on painkillers. They highlighted the team's empathy and personalized approach.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

Multiple customers reported difficulties with scheduling, including frequent rescheduling, long wait times, and being forced into a program that limits medication supply to two weeks instead of a full month. Some also noted a lack of timely communication and responsiveness from staff.

Source: 4 of 8 reviews • Confidence: medium-high (recurring theme)

• Scheduling conflicts: rescheduled twice, long wait times
• Medication access: reduced supply, program requirements

Several reviewers mentioned a decline in staff responsiveness, citing poor customer service, unanswered voice mails, and difficulty reaching anyone in the office. This contrasts with earlier positive experiences where staff were attentive and helpful.

Source: 4 of 8 reviews • Confidence: medium (limited evidence)

• Staff responsiveness: poor, unreturned calls
• Communication issues: runaround on prior authorizations

One reviewer specifically criticized a staff member named Mercy for being unhelpful, staring at a computer without engaging patients, and contributing to a decline in the quality of care. Other staff members were praised for their professionalism.

Source: 1 of 8 reviews • Confidence: medium (specific criticism)

One reviewer described a frustrating experience with an urgent medical emergency related to a Curonix PNS implant, noting long waits, lack of timely communication, and difficulty obtaining necessary medical imaging. This suggests potential gaps in emergency response.

Source: 1 of 8 reviews • Confidence: low (single anecdotal case)

• Emergency handling: delayed response, no stat X-ray