Loma Linda Psychiatric Medical Group

Several reviewers report that the front office staff frequently fails to answer calls, does not follow up on urgent medication refills, and sometimes refuses to call prescriptions into pharmacies, leading to patients experiencing gaps in medication supply.

Source: 6 of 8 reviews • Confidence: high (explicit mention)

• Billing team may delay notifications of outstanding balances.
• Multiple instances of missed or canceled appointments.

Multiple customers mention scheduling problems, including being booked at incorrect times, staff canceling appointments without notice, and difficulty reaching a live representative to reschedule or discuss issues.

Source: 5 of 8 reviews • Confidence: high (recurring theme)

• Patients report being ghosted during virtual meetings.
• Voicemail systems are often full or inaccessible.

One review highlights that the clinic may accumulate outstanding balances without notifying patients, only addressing billing issues after several months and demanding immediate payment at appointments.

Source: 1 of 8 reviews • Confidence: medium (single instance)

• Insurance issues were only resolved after patient intervention.

While some reviewers praise individual doctors like Dr. Farooqi and Dr. Macias for their care, many others criticize psychiatrists for not attending virtual meetings, delaying medication refills, and being unresponsive to urgent requests.

Source: 4 of 8 reviews • Confidence: medium (mixed feedback)

• One reviewer reported being berated during an appointment.
• Multiple mentions of psychiatrists ghosting patients mid-treatment.