Loma Linda University Center for Health Promotion
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What reviewers say
Reviewers highlight both excellent care and significant issues with service, pricing, and communication at the Loma Linda University Center for Health Promotion.
Themes summarized from customer reviews (sample of 8)
How is the quality of care provided by Dr. Andrew Mock and the team at the Center for Health Promotion?
Several reviewers praise the excellent care received from Dr. Andrew Mock and the team, describing the experience as high-quality and appreciative of the medical expertise.
Source: 2 of 8 reviews • Confidence: high (explicit mention)
What are common complaints about wait times and service at the clinic?
Multiple customers report long wait times, with some waiting 2.5 hours or more for a vaccine shot, while others mention being on hold for extended periods and receiving rude front office assistance.
Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)
- Wait times often exceed expectations.
- Front desk staff perceived as rude.
How does the clinic handle insurance and payment for services?
One review notes a significant issue where the clinic only accepts cash payments after initially promising insurance coverage, leading to unexpected high costs for travel vaccinations.
Source: 1 of 8 reviews • Confidence: low (single incident)
- Cash-only policy revealed late in visit.
What is the pricing for travel vaccines compared to other locations?
One reviewer found the yellow fever vaccine less expensive at this clinic than other Southern California locations, though still costly.
Source: 1 of 8 reviews • Confidence: medium (specific comparison)
- Pricing noted as competitive for yellow fever vaccine.
Are there any specific recommendations for certain health conditions at the clinic?
One review specifically recommends Dr. Daenell in Preventive Medicine for individuals with diabetes or pre-diabetes, located in the same building as Student Health on Stwart Ave.
Source: 1 of 8 reviews • Confidence: medium (targeted advice)
How is the overall customer service experience at the clinic?
While some customers report great customer service, others describe the front office staff as rude and off-putting by patient questions, indicating mixed experiences.
Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)
- Service quality varies widely among reviewers.
Ratings
4.3
★★★★★4.320 reviews
Location
24785 Stewart St, Loma Linda, CA 92354
Hours
Popular Times
Amenities & Details
Accessibility
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Details
- Plus Code
- 3P3P+CJ Loma Linda, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJ4dDA7Iar3IARHyd9hHc65bs
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