Loma Linda University Eye Institute at Riverwalk
Location
4244 Riverwalk Pkwy STE 100, Riverside, CA 92505
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What reviewers say
Loma Linda University Eye Institute at Riverwalk receives mixed reviews on wait times, staff behavior, and medical care.
Themes summarized from customer reviews (sample of 8)
How long are the wait times at the Loma Linda University Eye Institute at Riverwalk?
Several reviewers report long waits, with some noting waits over an hour. However, one review mentions that wait times have improved slightly, though not significantly. The institute prioritizes urgent eye visits, which some patients have benefited from.
Source: 6 of 8 reviews • Confidence: medium (mixed evidence from multiple reviews)
- Urgent visits receive priority
- Wait times have modestly improved
What is the quality of medical care at the Loma Linda University Eye Institute at Riverwalk?
Multiple customers praise the medical care, highlighting Dr. Serapina and the support staff as polite, caring, and professional. One reviewer specifically commends the institute for handling urgent eye visits effectively. However, another reviewer criticizes the continuity of care due to staff turnover.
Source: 4 of 8 reviews • Confidence: medium-high (explicit mention of care quality)
- Dr. Serapina receives high praise
- Support staff noted for professionalism
How would you describe the customer service and staff behavior at the Loma Linda University Eye Institute at Riverwalk?
Customer service is a recurring concern, with several reviews describing rude or unprofessional interactions from staff, including a receptionist and a medical assistant. One reviewer specifically mentions a lack of English proficiency and aggressive behavior from front desk staff. Conversely, some reviewers appreciate the kindness and professionalism of the staff.
Source: 5 of 8 reviews • Confidence: medium (recurring theme of mixed staff behavior)
- Rude receptionist mentioned
- Staff turnover affects continuity
Are there any issues with appointment scheduling or communication?
Multiple customers report problems with appointment scheduling, including unexpected rescheduling without notification and confusion at the front desk. One reviewer experienced a cancellation notice only upon arrival, leading to frustration.
Source: 4 of 8 reviews • Confidence: medium (several independent reports)
- Unexpected rescheduling noted
- Front desk communication issues
Ratings
2.9
★★★★★2.913 reviews
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Details
- Plus Code
- WG33+GW Riverside, California
- Timezone
- America/Los_Angeles
- Google Place ID
- ChIJmx5qkwy33IAR9VC6TnJX6-8
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