Loma Linda University Eye Institute at Riverwalk

Several reviewers report long waits, with some noting waits over an hour. However, one review mentions that wait times have improved slightly, though not significantly. The institute prioritizes urgent eye visits, which some patients have benefited from.

Source: 6 of 8 reviews • Confidence: medium (mixed evidence from multiple reviews)

• Urgent visits receive priority
• Wait times have modestly improved

Multiple customers praise the medical care, highlighting Dr. Serapina and the support staff as polite, caring, and professional. One reviewer specifically commends the institute for handling urgent eye visits effectively. However, another reviewer criticizes the continuity of care due to staff turnover.

Source: 4 of 8 reviews • Confidence: medium-high (explicit mention of care quality)

• Dr. Serapina receives high praise
• Support staff noted for professionalism

Customer service is a recurring concern, with several reviews describing rude or unprofessional interactions from staff, including a receptionist and a medical assistant. One reviewer specifically mentions a lack of English proficiency and aggressive behavior from front desk staff. Conversely, some reviewers appreciate the kindness and professionalism of the staff.

Source: 5 of 8 reviews • Confidence: medium (recurring theme of mixed staff behavior)

• Rude receptionist mentioned
• Staff turnover affects continuity

Multiple customers report problems with appointment scheduling, including unexpected rescheduling without notification and confusion at the front desk. One reviewer experienced a cancellation notice only upon arrival, leading to frustration.

Source: 4 of 8 reviews • Confidence: medium (several independent reports)

• Unexpected rescheduling noted
• Front desk communication issues