Loma Linda University Eye Institute - Pediatric Clinic

Multiple customers reported that their appointments were canceled on the day of the visit without any advance warning, receiving only a last-minute automated reminder. One review specifically mentioned not receiving a phone call, voicemail, or MyChart message before the cancellation.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

Several reviewers experienced excessively long wait times, with some patients waiting over an hour before being informed that the doctor was unavailable, leading to rescheduling difficulties. One review noted a two-hour wait without seeing a doctor.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

Multiple customers expressed frustration over being told the clinic is booked six months in advance, with some stating they were removed from the waitlist due to being classified as new patients. This suggests limited availability for new pediatric patients.

Source: 3 of 8 reviews • Confidence: medium (limited evidence)

One reviewer felt the staff member they spoke with was unfriendly and made them feel bothered, while another praised the staff as thorough and kind. Overall, communication quality is mixed, with some positive and some negative feedback.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

Several reviews criticized the clinic for prioritizing revenue over patient care, mentioning limited doctor availability, high waitlists, and perceived indifference to visually impaired children. One reviewer even suggested the clinic is more focused on numbers and money than patient well-being.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)