Loma Linda University Health Faculty Medical Clinics: Redlands Blvd

Multiple customers highly praise Dr. Joel Brothers, describing him as an extraordinary physician with impressive medical knowledge, clear communication, genuine warmth, and a personable nature. Patients felt at ease, heard, and confident in his care, recommending him highly for his expertise and compassion.

Source: 1 of 8 reviews • Confidence: high (explicit mention)

One reviewer reported deceptive billing practices, stating the office billed a routine annual checkup as a new patient visit, resulting in a significantly higher bill that was not corrected despite attempts to amend the error. The reviewer felt the clinic was unwilling to review or change the billing code.

Source: 1 of 8 reviews • Confidence: medium (single explicit complaint)

Several reviewers criticized the front desk and staff, noting issues such as improper transfers, long hold times, and a lack of confidence-inspiring service. One reviewer specifically mentioned being transferred to three different people and expressed dissatisfaction with the handling of their daughter's care.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

One reviewer described the waiting area as long, uncomfortable, loud, and crowded, while another mentioned it was clean and bright. Staff demeanor varied, with one nurse (Ally) noted as particularly wonderful, and overall staff described as curt in one instance.

Source: 2 of 8 reviews • Confidence: medium (mixed feedback)

Yes, one reviewer strongly advises against visiting the clinic, citing rude and unprofessional treatment. Another reviewer echoed this sentiment with a brief, negative statement.

Source: 2 of 8 reviews • Confidence: low (limited evidence)