Lowe's Home Improvement

Several reviewers report poor customer service, citing rude or dismissive interactions with staff, especially with employees named Larissa and Stephanie. However, a few customers praise helpful associates like Isiah for politeness and attentiveness.

Source: 6 of 8 reviews • Confidence: medium (mixed feedback)

• Helpful employee: Isiah in lumber department
• Negative employee: Larissa at customer service
• Negative employee: Stephanie in appliance department

Multiple reviews mention issues with product fulfillment, such as incorrect windows delivered for a build project and a refrigerator delivery cancellation due to wrong contact information. Customers struggled to resolve these problems, citing difficulty reaching higher-level support.

Source: 3 of 8 reviews • Confidence: medium (specific incidents reported)

• Incorrect windows delivered for house build
• Refrigerator delivery canceled due to wrong info
• Difficulty reaching corporate support

One reviewer expressed dissatisfaction with Lowe's return policy, stating that the store only offered a 10% discount for incorrect windows instead of a full exchange, leading to a poor resolution experience.

Source: 1 of 8 reviews • Confidence: low (single incident)

A few customers highlight positive interactions, noting that some associates, like Isiah, were very helpful, polite, and attentive, enhancing the shopping experience.

Source: 2 of 8 reviews • Confidence: high (explicit mention)

• Isiah assisted with 7" fascia board in lumber department