Lowe's Home Improvement

Several reviewers praised specific associates for helpfulness and expertise, such as a paint center employee and a screen door department staff member who were described as very helpful and knowledgeable. However, other customers reported rude and unhelpful interactions with managers and associates.

Source: 3 of 8 reviews • Confidence: medium (recurring theme)

Multiple customers reported problems with product quality, such as overwatered and unhealthy plants in the garden center, and dissatisfaction with installation services, including being misled about required parts for a dryer and contractors not meeting customer expectations for fence installation.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

Some customers experienced poor handling of complaints, with managers being rude, refusing to provide names, and hanging up on callers. Others noted that while one manager was helpful, another was dismissive and uncooperative, leading to a request for corporate intervention.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

One review specifically mentioned discriminatory treatment by a garden center employee towards Black customers, describing the employee's attitude as rude, argumentative, and disrespectful, with visible bias in attire and behavior.

Source: 1 of 8 reviews • Confidence: low (single report)