Massage Envy

Multiple customers report billing problems, including double charges and confusing membership rules. Some mention being charged for extra memberships they did not intend to purchase, and others note difficulty getting these issues resolved.

Source: 3 of 8 reviews • Confidence: medium (explicit mention)

One reviewer found the chairs dirty and stained, and noted a broken heater making the massage table cold. This was described as the worst experience at that location.

Source: 1 of 8 reviews • Confidence: low (single report)

Several reviewers praise the kindness and helpfulness of staff and therapists, with specific compliments on a therapist named Thomas for his attention to detail. Front desk friendliness has improved recently, though some miss personalized greetings.

Source: 4 of 8 reviews • Confidence: high (recurring theme)

• Staff praised for kindness and helpfulness.
• Front desk friendliness noted as improved.

Multiple customers mention challenges booking appointments, particularly for guests or when trying to use prepaid massages for friends. Some report being told there are openings but only for members, leading to lost opportunities.

Source: 2 of 8 reviews • Confidence: medium (recurring theme)

• Appointment availability issues for guests.
• Difficulty booking prepaid massages for friends.

One reviewer felt the massage time was shortened because 10 minutes were deducted for undressing and extra services like a hand and feet scrub were performed during the massage, leaving only 30 minutes of actual body massage.

Source: 1 of 8 reviews • Confidence: low (single report)