Massage Envy

Multiple customers highlight positive experiences with specific therapists, describing them as professional, kind, and effective in addressing both massage and facial needs. Adriana and Paloma are frequently mentioned for their excellent techniques and caring approach. However, one reviewer reported a very negative encounter with a therapist named Desiree, citing rude behavior and poor hygiene.

Source: 4 of 8 reviews • Confidence: high (explicit mention)

Several reviews detail recurring billing problems, including unauthorized charges after cancellation, lack of manager availability to resolve issues, and poor communication from front desk staff. One reviewer experienced repeated failed attempts to obtain a refund for a gift card misuse, while another reported being charged twice despite following cancellation procedures.

Source: 3 of 8 reviews • Confidence: medium-high (recurring theme)

• Billing issues: unauthorized charges post-cancellation
• Manager unavailability for resolution

Front desk staff receive mixed feedback. Some customers praise Ruby for being friendly and enhancing the experience, while others describe the front desk as rude and unhelpful, contributing to a negative overall impression.

Source: 2 of 8 reviews • Confidence: medium (conflicting feedback)

One review specifically criticized a therapist named Desiree for poor hygiene, noting she did not wash her hands after using the restroom and gave a rude demeanor. This is an isolated incident but highlights a potential concern for some guests.

Source: 1 of 8 reviews • Confidence: low (limited evidence)